ter Are you taking care of your visitors: providing them with exceptional customer service and quality experiences during their stay in your community or business? Would you like to learn more about Alaska's visitor industry and improve or enhance how you handle customer concerns? If so, then plan on attending the AlaskaHost Customer Service Essentials training class. 

Upon completion of the 4-hour AlaskaHost class, participants will be able to:

• Understand the importance of providing quality customer service. 
• Recognize and anticipate customer needs and expectations. 
• Understand the economic value of the visitor industry to the State of Alaska.
• Learn how to deal with dissatisfied customer in a professional, helpful manner. 

Topics covered:

• What is customer service and why is it important? 
• The economic benefit of tourism to the state of Alaska.
• The power of positive first impressions 
• Communications Skills 
• Communicating effectively with upset customers